365abc Privacy Policy – How We Protect Your Data

Introduction & Scope

This Privacy Policy applies to the 365abc platform and all its services — including the website, mobile app, live chat, and email communications. It takes effect from the moment you register, log in, or use any service on 365abc.

365abc believes that data privacy is a fundamental right. We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our policy. Our data protection team ensures at all times that your information is stored securely and used only for its intended purpose.

This policy is primarily designed for users in Bangladesh, though 365abc also complies with applicable laws in all international jurisdictions where it operates.

What Information We Collect

365abc collects data in two ways: information you provide directly, and data collected automatically while you use the platform.

Information you provide directly:

• At registration: name, mobile number, date of birth, preferred username
• For KYC verification: a photo of your National ID or passport
• At the time of payment: mobile banking number (bKash/Nagad/Rocket)
• When contacting support: a description of your question or complaint

Automatically Collected Data:

• Your device model, operating system, and browser version
• IP address and approximate location (at district level)
• Which pages you visited on the platform, how long you stayed, and which buttons you clicked
• Betting history, deposit & withdrawal records
• Login time, logout time & session details

Important: 365abc never stores sensitive financial details such as your bKash or Nagad PIN, bank card number, or card CVV. All payments are processed directly through the secure gateway of the relevant mobile banking service.

How We Use Your Information

365abc uses the data it collects for the following specific purposes:

• Account Management: Ensuring login security, assisting with password recovery, and maintaining account history.
• Service Delivery: Processing bets, completing payments, and automatically applying bonuses where applicable.
• Security: Monitoring account activity to prevent fraud and unauthorized access.
• Legal Compliance: Age verification, anti-money laundering compliance, and fulfillment of applicable legal obligations.
• Service Improvement: Analyzing which features are used most to improve the platform.
• Relevant Offers: Your betting preferences are analyzed to send you relevant promotions — but only with your consent.

365abc does not share your data with third parties for advertising purposes. Any insights derived from analyzing your usage patterns are used solely to improve 365abc's own services.

Data Sharing Policy

365abc does not sell your data — that is our most fundamental commitment. However, data may be shared in the following limited circumstances:

• Technology Partners: Payment gateways, cybersecurity providers, and cloud hosting services receive only the limited data necessary to perform their functions, and are bound by strict confidentiality agreements.
• Legal Obligations: We may be required to disclose information to relevant authorities under court orders, lawful requests from investigative agencies, or anti-money laundering regulations.
• Game Providers: When you play third-party games on 365abc (such as casino games from Pragmatic Play or Evolution), those providers receive minimal session data necessary to run the games.
• With your consent: Your explicit consent will be obtained before any data sharing beyond what is described above.

365abc never shares your information with marketing companies, data brokers, or unrelated third-party businesses.

Data Protection Practices

To keep your data safe, 365abc uses multiple layers of security technology:

• 256-bit SSL/TLS encryption: All data transmitted to and from the platform is encrypted — the same level of protection used by online banking portals.
• Database Encryption: Data stored on our servers is also encrypted separately, so even if someone gains unauthorized access to the database, the information cannot be read.
• Regular Security Audits: Third-party cybersecurity experts regularly audit 365abc's systems.
• Access Controls: 365abc staff can only access the data relevant to their specific role — not all employees can view all information.
• Real-Time Monitoring: Suspicious logins and unusual account activity are automatically detected and you will be alerted immediately.

Keep in mind — your account security is a shared responsibility. Use a strong password, enable two-factor authentication, and avoid logging in over public Wi-Fi.

KYC & Identity Verification

KYC (Know Your Customer) is part of international financial regulations that online gaming platforms are required to follow. It is mandatory for preventing money laundering and protecting minors.

KYC verification on 365abc is generally required when you attempt a large withdrawal for the first time (typically ৳10,000 or more), or when unusual activity is detected on your account. For everyday use, most activities can be carried out without KYC.

Documents submitted for KYC (photos of your National ID or passport) are stored in secure, encrypted storage. They are used solely for identity verification and are never shared with third parties. Once verification is complete, the original document images are deleted after a set period.

Cookies & Tracking

The 365abc website and app use Cookies and similar technologies. Cookies are small data files stored in your browser that help the platform remember your preferences.

Non-essential cookies can be disabled from your browser settings. However, disabling essential cookies will prevent core features — including login and payments — from working.

Your Rights

You have a number of important rights over your own data at 365abc:

• Right to Access: You have the right to request a copy of all personal data 365abc holds about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: After closing your account, you can request deletion of your personal data (except for information we are legally required to retain).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You can download a copy of your betting history and transaction records.
• Right to Object: You can opt out of marketing communications or usage analytics at any time.

To exercise any of these rights, contact 365abc's support team. Most requests are processed within 30 business days.

Data Retention Period

365abc does not retain data beyond what is necessary. Different types of information are subject to separate retention policies:

• Account Information: For as long as your account remains active. Personal data is deleted within 30 days of account closure.
• Transaction Records: Typically retained for up to 5 years as required by law, in compliance with anti-money laundering regulations.
• Support Chat History: Up to 1 year after the issue is resolved.
• KYC Documents: Original identity documents are deleted within 6 months of verification; only the verification status is retained on record.
• Analytics data: Data may be anonymized — with all personally identifiable information removed — and retained for long-term trend analysis.

If you close your account, we will begin deleting all data except what we are legally required to retain.

Changes to This Policy

365abc may update this Privacy Policy from time to time — for example, when new features are added, laws change, or our services evolve. For significant changes, you will receive a clear notification on your registered mobile number or via the platform before the changes take effect.

Minor updates — such as language clarifications or spelling corrections — may be made without prior notice. The date of each change will be shown under "Last Updated" at the top of this page.

If you do not agree to the updated policy, please stop using the platform and request account closure. For any questions, email support@365abc.xyz or reach us via live chat in Bangla.